- All return requests have to be initiated by the buyer within 7 days of receipt of their parcel, No return requests will be entertained post that and the funds will be remitted to the seller.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Seller has no option to offer those damaged or wrong items to customer as discounted price to negotiate with customer.
- Once your return is received and inspected by (Tinywallet.in) (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- For wire transfer payments, all refunds will be issued to store credit.
- if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
- You are responsible for all shipping costs associated with getting your order back to our warehouse.
- Customer can return free of charge if the item they bought was delivered wrong items, damage, wrong size, or any fraud, used item, please contact customer care.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order.
- See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to (Tinywallet.in) in warehouse.
Return Shipping Options
- For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Any Refused, Undelivered, or Abandoned package will be subject to a rs.50Service Fee.
Used or Damaged Merchandise
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Electronics, Hard Parts, Tools, Tires
- Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
- Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
- Any Tool or Chemical that has been opened or seal broken is non-returnable.
- Open box items for which the packaging has been destroyed are not returnable.
- International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
- Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
- Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
- Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, Aramax, Delhivery, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Questions / Concerns
- If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by phone at +918866800333.